Legal
Return Policy
How to tell us if a delivery is damaged, short, or not what we confirmed.
Tell us quickly
If goods arrive damaged, short, or different from the order we confirmed, contact us within two working days of delivery. Include your order or quote reference and photos of the goods and packaging.
Contact: info@smtsb.com.my or +60 12-489 6418. Office: 24642, Jalan Kpb 3, Kawasan Perindustrian Balakong, 43300 Seri Kembangan, Selangor.
What we do next
We check the report. If we agree the goods were damaged, short, or not as confirmed, we replace them or agree a credit. Saleable stock that was delivered as ordered is not taken back automatically.
We do not start a refund until we have checked the goods. Any credit goes back through the same account or payment route used for that order.
Online store orders
Orders placed on the online store follow the same report window. Mention the store order number when you write to us.
Updated 29 September 2026.